TERMS OF SERVICE

Here are our rules for working together. They make sure you’re happy, we’re happy and we are able to continue making more and more small businesses happy.

Unfortunately, if you break them, we’ll have to close your account and you’ll lose any credit you have with us and the opportunity to work with us again. We can change these at any time without notice.

Please see below for the relevant Terms of Service for your model.

“PR Subscription”, “Expert PR”, “Search PR” & “PR Plan”

1. General & Order of Precedence

Any information, representations, examples, or statements made in proposals, on our website, in marketing materials, emails, calls, or other conversations are provided for general guidance only and do not form part of this agreement. In the event of any inconsistency, these Terms and Conditions take precedence and supersede all prior communications, whether written or verbal.

For the avoidance of doubt, no marketing content, sales communication, proposal, estimate, example, or informal correspondence shall override, amend, or form part of these Terms unless expressly agreed in writing and signed by an authorised director of the company.

By proceeding with our services, you confirm that you have read, understood, and agreed to these Terms.

2. Who We Are

We are 15486963 Canada Inc., operating as No Strings Public Relations.
Registered Address: Unit #400, 111 2 Ave S, Saskatoon, SK S7K 1K6, Canada.

3. Client Responsibilities

You confirm that all information you provide, including business history, expert or spokesperson details and credentials, product, service and story details, testimonials, media claims, and affiliations, is true, accurate, and complete. You must inform us of any reputational, legal, regulatory, or ethical risks, including criminal convictions, insolvency, liquidation, investigations, adverse press, or controversial associations.

Providing false, misleading, or incomplete information constitutes a material breach and may result in immediate termination without refund.

4. Client Acknowledgement & Due Diligence

The client acknowledges and agrees that No Strings Public Relations is a specialist professional services provider with relevant expertise, experience, and operational capability in the services offered. By entering into this agreement, the client confirms that they have conducted their own independent due diligence, including reviewing our website, materials, processes, pricing, and service model, and have decided to engage our services based on their own assessment, not on any guarantee of outcomes.

The client confirms they have had the opportunity to ask questions, seek clarification, and obtain independent advice prior to engagement, and that no reliance has been placed on informal statements, examples, or representations outside these Terms.

5. PR Services & No Guarantees

PR results are never guaranteed. We do not promise media coverage, backlinks, publication in specific outlets, article tone, format, images, timing, or outcomes. We do not control journalist interest, editorial decisions, article content, publication format, or backlink inclusion.

PR success depends on journalist demand, editorial judgment, and client cooperation.

6. How PR Works & Maximising Results

PR is a collaborative process between journalists and brands. Journalists require timely, relevant content, and brands provide insight and expertise in exchange for exposure. PR supports brand awareness, credibility, SEO and GEO visibility, but should form part of a broader marketing strategy.

PR takes time; articles may take weeks or months to publish, and results often compound over time. Clients are expected to maintain realistic expectations and focus on long-term exposure rather than individual placements.

7. Onboarding, Systems & Way of Working

You must complete all onboarding steps, forms, and communications through our designated systems, including the Monday.com portal, or agreed alternatives where expressly confirmed in writing. You must follow all instructions exactly, including tagging designated support channels (e.g. @Help Desk), submitting required forms, and scheduling calls via provided links.

Failure to follow instructions or complete onboarding properly may delay, limit, pause, or prevent service delivery and does not entitle you to a refund. We are not required to operate outside our systems, workflows, or approved processes.

8. Subscription, Billing & How We Charge

Subscriptions renew automatically each month on your renewal date. Payments are processed at 12:00am UK time. For example, if you sign up on the 14th of a month, you will be billed at 12:00am on the 14th of each following month.

Fees are earned upon onboarding or platform access, regardless of outcomes. Office closures, including holidays and weekends, do not automatically entitle clients to refunds.

9. Failed Payments & Account Pauses

If a payment fails, we may retry automatically. After three (3) days of non-payment, proactive work may be paused. Your account remains chargeable until cancellation is completed via the portal.

After ten (10) days of non-payment, we may cancel the subscription, but all outstanding invoices remain due and payable.

10. Minimum Term, Cancellation & Termination

Subscriptions require a minimum commitment of three (3) months. Client cancellation must be completed via the portal only; verbal, email, or message-based requests do not constitute cancellation. Cancellation is only permitted after the third monthly payment has been successfully processed. After the minimum term, subscriptions roll monthly and may be cancelled at any time via the portal.

We reserve the right to terminate or suspend services at any time, with immediate effect, at our sole discretion, with or without cause. Where termination is not due to client breach, we will refund any prepaid fees solely for undelivered services. No refund is due for services already delivered, onboarding, platform access, work completed, or time reserved.

We may terminate immediately and without refund in cases including, but not limited to: material breach, false or misleading information, failure to disclose reputational or legal risks, abusive or threatening behaviour, non-payment, or any situation presenting a reputational, legal, regulatory, or operational risk to our business.

Termination does not affect accrued rights, outstanding invoices, or obligations owed to us, which remain payable in full.

11. Calls & Meeting Policy

If you book a call and cannot attend, you must reschedule in advance. No-shows waste availability that could be used by other brands. Repeated no-shows may limit or remove eligibility for future calls.

12. Journalist Contact Details

We do not share journalist contact details unless the journalist explicitly requests a follow-up from you. We may share journalist names, the publications they write for, and confirmation of where press releases have been pitched.

13. Exclusivity During Engagement

While working with us, you agree that neither you nor any third party acting on your behalf (including agencies, PR firms, consultants, employees, contractors, or representatives) will pitch your brand or expert(s) directly to the media unless expressly agreed in writing.

This restriction exists to prevent duplication, reputational damage, conflicting outreach, and confusion for journalists.

14. Content Authority, Approvals & Marketing Rights

Unless otherwise agreed in writing, we retain ownership of all content we create.

If we write content without your sign-off, you authorise us to draft and pitch content on your behalf without requiring your prior approval and without holding us liable for editorial decisions, outcomes, or publication results.

If we are engaged on behalf of your client, you confirm that you have obtained their consent for us to draft and pitch content under the same terms, without requiring prior approval and without holding us liable.

Unless restricted in writing, we may reference your brand, logo, or collaboration for marketing and case study purposes.

15. Indemnity

You agree to indemnify and hold us harmless against claims, losses, damages, liabilities, or expenses arising from false or misleading information provided by you, breaches of these Terms, or unlawful, unethical, or negligent conduct.

16. No Chargebacks or Disputes

You agree not to initiate chargebacks or payment disputes for services delivered under these Terms. Doing so constitutes a material breach.

17. Data Privacy

We collect, process, and store personal and business data in accordance with our Privacy Policy, which forms part of these Terms. By using our services, you consent to such collection, processing, and storage for service delivery, account management, compliance, and internal operations.

18. Governing Law & Jurisdiction

These Terms are governed by the laws of Saskatchewan, Canada. All disputes are subject to the exclusive jurisdiction of the courts of Saskatchewan. We may recover reasonable legal costs incurred in enforcing these Terms.

19. Changes to Terms

We may amend these Terms and Conditions at any time. Continued use of our services after updates are published constitutes acceptance. It is the client’s responsibility to review the Terms regularly.

20. Agreement

By using our services, you confirm that you understand and accept these Terms and Conditions in full.